Terms of use.

These Terms and Conditions set out the agreement between Glow Content and our clients. By purchasing or subscribing to any Glow Content service or package, you confirm that you have read and agree to these terms.

Services Provided
Glow Content provides social media management, branding support, content creation, and related digital marketing services. The exact scope of work will always be confirmed with you in writing before services begin so that both parties are clear on expectations.

Client Responsibilities
In order for us to deliver your service effectively, you agree to provide any necessary information, brand assets, or account access details in a timely manner. We also ask that you respond promptly to questions or approval requests. All content created by Glow Content is intended solely for your own business use unless otherwise agreed in writing.

Payments
All package prices are clearly stated before sign-up. Payments are taken securely online by subscription or invoice. For three-month packages, payment may be required upfront or through subscription instalments. Please note that all fees are non-refundable due to the creative time and resources invested in your service.

Cancellation and Refunds
Monthly packages can be cancelled at any time. If you cancel after your monthly payment has been taken, services will continue until the end of that billing cycle, but no refunds will be provided for part-used months. Three-month packages, such as the Growth Boost, are billed as a block and cannot be refunded once work has begun. If you are paying via subscription, you may cancel at the end of your three-month term to avoid renewal. Add-on services, such as Glow Client Interaction Support, can be cancelled with one month’s notice, and services will continue until the end of the paid period. Glow Content reserves the right to pause or terminate services if invoices remain unpaid or if communication consistently breaks down.

Revisions and Customisation
All Glow Content services are fully customisable to suit your business needs. Reasonable revisions are included in every package. However, any excessive changes or requests outside the agreed scope of work may be subject to additional charges, which will always be discussed with you beforehand.

Liability
Glow Content will always act in the best interests of your business and provide services with care and professionalism. However, we cannot guarantee specific results such as a certain number of followers, sales, or engagement rates. Glow Content is not liable for any losses that may arise from the use of our services.

Confidentiality
We treat all client information and account access details with strict confidentiality. Any login details shared with Glow Content may be stored in a secure password vault and will only ever be used by our team for the agreed services.

Updates to Terms
Glow Content may occasionally update these Terms and Conditions. The most recent version will always be available on our website, and it is your responsibility to review them regularly.

If you have any questions about these Terms, please contact Glow Content before signing up.